Ticketmaster Response re: Garth Brooks Tickets

A friend forwarded this email to me. She contacted Ticketmaster to inquire about the recent 58 second sell out of the Garth Brooks concer. She asked how she wasn't able to get tickets, and yet hundreds (or thousands) of tickets were instantly available on reseller ticket sites for hundreds or thousands of dollars.

This was Ticketmaster's response to her email.

Keeping you posted!

Craig

P.S. Note the paragraph I've highlighted in RED text.

 

 

Thank you for allowing us to be of service to you.


 Subject
iPhone: Contact Us
 
 Discussion Thread
  Via Email (Leroy_ZYS554) 04/17/2012 02:53 AM
Hello Fan.

We’re sorry that you weren’t able to get tickets when they went on sale. While the following explanation may be of little comfort, I hope it will give you a bit more insight as to how onsales work and how the tickets for popular events can sell so fast.

When a popular event goes onsale there are hundreds and sometimes thousands of fans trying to get tickets at the same time. They are trying online at Ticketmaster.com, through our automated speech recognition platform, through sales reps, at any of our retail locations and at the box office. That’s a lot of places to go to get your tickets. If there are 500 fans trying to each buy 4 tickets, that is 2,000 tickets sold within seconds. 


As far as the rumors you have heard, they are somewhat true. We set tickets limits on event to prevent scalping from happening. If any orders are over the ticket limit, the venue will either cancel the extra tickets in the order, or cancel the entire order.

Ticket Buying Tip: We have often seen seats released for sale after the initial onsale. This happens due to regular Fan Support account clean up (such as fans who purchased over the ticket limit or had payment issues) as well as additional seats are sometimes released by the venue or the promoter as the event date approaches.

Be assured that Ticketmaster sells the best seats available at the time you buy your tickets. We work with each venue and promoter on seating maps and selling processes before each event goes on sale.

If you need anything else, we’re always here for you – just reply to this email or visitTicketmaster.com.

How did we do? Please take a few minutes to rate us and provide your own comments or ideas. Fan feedback keeps us focused!

http://survey2.livenation.com/mrIWeb/mrIWeb.dll?I.Project=CUSTOMERSERV2011&i.User6=web_ecare&i.User9=US&i.User4=Ticketmaster&i.User5=e-care_service&i.User7=120416-002310&i.User3=Leroy_ZYS554

Sincerely,
Leroy_ZYS554
Ticketmaster Fan Support
World Class Service – Every Customer, Every Day!
 Auto-Response 04/16/2012 05:33 PM
Thanks for contacting us via the app! 


If your email was sent to give us feedback on the app, please know that it is appreciated and was forwarded to the appropriate parties for review. Your feedback helps us improve the products and services we offer – in fact the new version of the app is now available in the app store on your device or on iTunes – so thanks!


If your email was sent to us to ask a question about an order or an event, please check out our Help Menu by touching “More”, then “About”, then “Help”. We'll also forward this to a Fan Support Rep and you should receive a response within 24 hours.


What if my event is happening today!
If your event is today and you haven’t heard from us within a few hours of your event's start time, then call us at 800-653-8000. We’ll be glad to answer any questions you have and get you off to your event!


Please don’t reply to this email as it won’t get forwarded to a representative. Be assured that we will answer your original email ASAP!

Thanks for being a fan!

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